Robojap Technologies has made its Services so effective and user-friendly that it has the confidence to back them up with a 60 days money back guarantee. In case you are not satisfied with our Services, you may contact us at any time during 60 days from the date on which you purchased the Plan, and ask us for a Refund of your purchase.
Our customers are our priority and we have come up with a very straightforward Refund Policy to facilitate your dealings with Robojap Technologies.
Please note that on a case by case basis and on the sole discretion of Robojap Technologies, we may provide you a Partial Refund by deducting applicable Technician Service fee. Please ask our representative for the Technician Fees that may be applicable in view of Partial Refund since it may vary from Plan to Plan and for person to person, depending upon, but not limited to, the number of times your PC was services, the duration or time our technicians devoted to resolving your issues, the number of days left in your Plan’s ‘Refundable Period’, etc. You agree to pay our Technician Fees in case you seek a Refund and that our Technician Fees may be varied or changed by Robojap Technologies in its sole discretion at any time and without notice.
However, after 60 days of purchase of Plan, no refund shall be made by Robojap Technologies. Please note the period within which you can receive a refund for your purchase may vary from Plan to Plan so you agree to learn about and accept the same from our sales representative prior to purchasing a Service.
As stated above, notwithstanding this Robojap Technologies may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the Credit Card. On the specific request of the subscriber Robojap Technologies may process the refund in some other account subject to submission of such documents/information as may be asked by Robojap Technologies for the said purpose.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is in scope for the particular plan.
10 days have not passed after the issue was last worked upon by an Robojap Technologies certified technician
Please note that no requests for Refund will be provided ‘Switching to some other/third-party Technical Support provider’ is the reason you state to seek refund while your Term Plan with Robojap Technologies is active and in effect.
We are available round-the-clock; however, by purchasing our Services, you understand and agree that providing you Services is subject to availability of technician. In case you find our lines busy, please cooperate and wait while we assign a technician to you. As an alternate, you may go to our Live Chat for instant resolution of your questions and queries, or leave your number with us and we’ll get back to you at our earliest convenience. You agree that no Refund Requests will be entertained if ‘non availability of technician’ is reason furnished by you to seek refund.